NOTICE: Orders placed during holidays may ship with delays. Thank you for your understanding.
This policy explains how LaserPointerHub handles exchanges, authorized returns, and any limited refund scenarios. Please read it carefully before requesting a return.
All return and exchange requests are reviewed individually and remain subject to our sole discretion. Shipping a package back without prior approval will not be accepted.
Orders may be returned for exchange within 7 days from the delivered date, strictly at our sole discretion. Any request made after this period will be refused automatically and handled under the applicable warranty process instead.
All LaserPointerHub lasers are custom-manufactured per order. Because of this, custom laser products cannot be returned for a monetary refund.
If a return is authorized, the unit may only be exchanged for the exact same model, or repaired if a defect is confirmed.
Every return requires a valid RMA (Return Merchandise Authorization) number. This is a unique code issued by our customer service team to authorize and track your return.
You must contact customer service before shipping anything back. Returns sent without a clearly displayed RMA number on the package will be refused.
Once we receive an authorized return for a custom laser, our specialists will inspect the unit, repair it when appropriate, or replace it with the exact same model if approved.
After technical handling, the unit may be forwarded for final warehouse inspection and then shipped back to you. No cash refund, store credit, or alternate-model substitution is guaranteed for custom laser products.
Returned items must be sent back in their original boxes and must be 100% complete with all original packing materials, manuals, accessories, and any other included items.
The remaining amount, if any, will then be processed after additional transaction-fee deductions described below.
A transaction fee of approximately 6% will be deducted from any approved refund amount. This fee is charged by the payment gateway or issuing institution as an upfront, non-cancellable cost and is not retained by LaserPointerHub.
If your payment was made in a non-USD currency, additional losses caused by exchange-rate fluctuations may also apply. These deductions are outside our control and are imposed by financial processors.
Do not send any package back until our team has reviewed your case and issued an RMA. This is the fastest way to avoid refusal, loss of tracking, or delays in inspection.
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